Can't find your Page, channel or account when connecting
Most of the time, the platform connected a different account than you expected, or the account isn't the right type.
The wrong account connected
The platform connects the account you're logged in to in that browser. To connect a different one, log out of the platform's website first, or switch accounts on its sign-in page, then connect again.
Facebook Pages
- tenfeeds posts to Facebook Pages, not personal profiles.
- On Facebook's screens, pick every Page you want to use. Only the Pages you pick are shared with tenfeeds.
- "No Facebook Pages were shared with tenfeeds": connect again and pick at least one Page.
- "You can't create posts on the Facebook Pages you picked": ask a Page admin to give you access to create content, then connect again.
- To add another Page later, connect Facebook again and pick it. Pages you already connected stay connected.
- tenfeeds works with Instagram Business and Creator accounts. You can switch a personal account to one of these in the Instagram app.
- You log in with Instagram directly. You don't need to link a Facebook Page.
- On Instagram's screen, leave "Access and publish content" switched on.
YouTube
- Each YouTube connection is one channel.
- If your channel is on a Brand Account, pick that Brand Account on Google's account chooser.
- "This Google account has no YouTube channel": connect again and pick the Google account or Brand Account that owns your channel.
- To connect another channel, connect YouTube again and pick the other account.
- On Google's screen, tick every box, including the one for uploading videos.
tenfeeds can post to your personal LinkedIn profile. Company Pages aren't available yet. See LinkedIn.
TikTok, X, Threads and Pinterest
Each connection is one account: the one you're logged in to on the platform's page. Keep every permission switched on.
Bluesky
Type your full handle, like you.bsky.social, or your own domain if that's your handle. If tenfeeds can't find the account, check the spelling. If you type only a name, tenfeeds adds .bsky.social to it.
Messages you might see
- "That took too long. Try connecting again.": the sign-in has to finish within 10 minutes. Start again.
- "… didn't share any accounts": connect again and pick at least one account on the platform's screen.
- "Your … plan connects up to … accounts": you've reached your plan's limit. Disconnect an account you don't use, or change your plan in Settings.
- A platform marked Soon: it can't be connected yet. See Supported platforms.
Still stuck? Email [email protected]. If it's about a post, include its time and platform.