Why a post didn't go out, and what to do
When a post doesn't go out, tenfeeds shows the reason under Posts → Failed, and emails you if you have failure emails on (Settings). If a post went out to some accounts but not others, it's marked Some failed under Posts → Posted instead. Most failures fall into one of these groups.
Held back as spam, or the account is limited
The platform decided the post or the account looked risky. It's most common with brand-new accounts and with many posts close together. Don't retry right away: open the platform's app, clear any notice, post once from the app and try again the next day. More in New account? Warm it up first.
Daily limit reached
The account reached the platform's limit for posts from apps. Wait until tomorrow, or post that one from the platform's app. See Posting limits on each platform.
Signed out, or needs to reconnect
The platform ended tenfeeds' access to the account. Go to Accounts and tap Reconnect. Posts that failed while the account was signed out don't go out on their own after you reconnect, so make them again in New post. Common causes:
- LinkedIn sign-ins last 60 days, then you reconnect.
- You changed your password, or removed tenfeeds in the platform's settings.
- You're no longer an admin of the Facebook Page, or the Instagram account was switched to a personal account (tenfeeds needs a Business or Creator account).
More in Reconnect an account.
The photo or video wasn't accepted
Each platform has its own rules for size, length and shape. tenfeeds checks the common ones before posting and tells you what to change, like a photo shape Instagram doesn't allow or a video that's too long. See Media requirements.
Check on the platform
tenfeeds sent the post, but the platform didn't confirm it. The post may be live. Open the platform and check before you tap Retry, so it doesn't post twice. See Post says posted but you can't see it.
A temporary problem on the platform
Sometimes a platform has a hiccup. tenfeeds retries these automatically a few times. If it still fails, try again later.
Retrying a failed post
Fix the cause first, then open Posts → Failed and tap Retry. If the post is marked Some failed, it's under Posts → Posted, and Retry is next to the account that failed. tenfeeds never retries spam blocks or daily limits on its own.
Still stuck? Email [email protected]. If it's about a post, include its time and platform.